Contact us

Last Updated: 12 August 2026

Website: https://www.codesource.com.au/

1. Overview

At codeSource (https://www.codesource.com.au/), we respect your privacy and are committed to protecting personal information. This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We collect personal information necessary to deliver our database management, bespoke development, and IT consultancy services. This includes:

  • Contact Details: Name, job title, company name, email address, phone number and mailing address submitted via inquiry forms.
  • Technical & Usage Data: IP address, browser type, operating system, referring URL, pages viewed, and access timestamps collected via server logs and analytics tools.
  • Client Project Data: Where necessary to perform contracted technical assessments or ongoing managed services (governed by appropriate non-disclosure and service agreements).

3. How We Collect Personal Information

We collect personal information:

  • Directly from you when you submit a web inquiry, request a health check/assessment, or contact us.
  • Automatically via cookies, web beacons, and server logs as you navigate our Website.
  • Directly through commercial onboarding processes when establishing a business relationship.

4. Purpose of Collection, Use, and Disclosure

We collect, hold, and use your personal information to:

  • Provide, manage, and deliver database, analytics and software services.
  • Respond to your inquiries, support tickets and requests for consultations.
  • Communicate updates, technical reports, service alerts and administrative notices.
  • Improve Website functionality, user experience and security performance.
  • Comply with legal obligations under Australian law.

We do not sell, rent, or trade personal information to third parties for commercial marketing purposes.

5. Disclosure to Third Parties

We may disclose personal information to:

  • Subcontractors and Cloud Vendors: Infrastructure, hosting and SaaS partners (e.g., AWS, Azure, Microsoft) necessary to support operations.
  • Professional Advisors: Accountants, legal counsel and auditors under strict confidentiality obligations.
  • Law Enforcement or Regulators: Where required or authorized by law.

6. Overseas Data Disclosures

To provide ongoing support (such as 24/7 DBA monitoring), we may use cloud infrastructure or third-party service providers located overseas (e.g., in regions where major cloud data centers operate). We take reasonable steps to ensure overseas recipients comply with privacy standards comparable to the APPs.

7. Data Security

We implement physical, electronic, and operational security measures designed to protect your personal information against loss, unauthorised access, modification or disclosure. These measures include encrypted communications (HTTPS), access controls, firewall protection and regular database health/security assessments.

8. Cookies and Web Analytics

Our Website uses cookies and web analytics tools to analyze web traffic and user activity. You can configure your browser to decline cookies, though certain features of the Website may not function optimally as a result.

9. Accessing and Correcting Your Information

Under the APPs, you have the right to request access to the personal information we hold about you, or to request corrections if it is inaccurate or out of date. To make a request, please contact our Privacy Officer using the details below.

10. Complaints & Contact Details

If you have questions, concerns, or wish to lodge a complaint regarding how we handle your personal information, please contact us:

If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).